Framework agreement, confidentiality, service level, pricing model, delay.
Contracts and commercial terms
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Last updated: 31 August 2026
Contracts and commercial terms
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Contracts and commercial terms
Framework agreement, confidentiality, service level, pricing model, delay.
Translation services
mots Tercüme does this work
mots Tercüme provides written translation to organisations: sworn and notarised translation, technical, legal and financial translation, website and software translation.
Pages in this section
- Accepting and declining a job The cases in which the service provider may not take on a job, and putting them in writing.
- Assignment of the contract Change of party, cases of merger, and making assignment subject to approval.
- Capacity commitment The promise to handle a certain volume of work, and its mutual conditions.
- Choice of unit The difference between character, word and page units, and how it distorts comparison.
- Conditions for redoing the work The cases that require a job to be done again from scratch, and who bears the cost.
- Confidentiality undertaking The definition of confidential information, its exceptions and the term of the obligation; whom the undertaking binds and the path followed on breach.
- Contract amendment Changing the text of the contract itself, and the supplementary protocol procedure.
- Contract annexes How the price list, service level and confidentiality annexes are made binding and how they are updated.
- Damages clause The scope of the loss, the upper limit and how indirect losses are regulated.
- Data processing annex The roles of the parties in jobs that contain personal data, and the need for a written arrangement.
- Defect notification How, and within what period, a defect in a delivered job is to be notified.
- Delay and its consequences Notification of delay, its consequences and a proportionate system of sanctions.
- Delivery time commitment What the delivery time is tied to, and the conditions on which it starts to run.
- Destruction and retention How long documents will be retained and how their destruction will be documented.
- End-of-contract transition The handover of language assets and the arrangements for moving to a new supplier when the relationship ends.
- Exclusivity The gains of the decision to commit to a single supplier, and the risk it carries.
- Force majeure How unforeseeable events will affect the obligations, and the notification procedure.
- Framework agreement The structure that ties recurring translation jobs to a single agreement, and what it gains.
- Intellectual property The rights in the translated text, their assignment and their relationship with the rights in the source text.
- Minimum charge The minimum item that covers the fixed cost of very small jobs, and the condition on which it applies.
- Non-solicitation of employees Restrictions on the parties hiring from each other's teams, and what counts as a reasonable measure.
- Objection period The function of the periods for objecting to delivery and to the invoice, and deemed acceptance.
- Ordering procedure How individual jobs are placed and put on record under the framework.
- Parties and contact persons Defining separately the parties to the contract and the contact persons who run the daily work.
- Payment terms Defining the invoicing arrangement, the payment term and the consequences of late payment.
- Price revision The procedure for updating the items during the period, and the notice conditions.
- Pricing model In corporate translation the fee is defined not by a single figure but by line items.
- Priority and sequence The rule that governs the order of jobs that arrive at the same time.
- Quote validity period For how long a quote that has been given is binding, and what happens when the period expires.
- Repetition discount How translation memory matches are reflected in the fee, and how match rates are defined.
- Reporting obligation The content and frequency of the reports the service provider will submit regularly.
- Right to revision The scope and number of correction requests, and how they are separated from a change of scope.
- Rush job tariff Defining accelerated delivery as a separate line item, and its limits.
- Service level agreement Tying measurable commitments to a table and defining the method of measurement.
- Term and renewal The term of the contract, automatic renewal and review periods.
- Termination conditions Ending the contract, notice periods and what happens to jobs in progress.
- Transfer abroad The place in the contract of sending documents to teams and systems located abroad.
- Typesetting and formatting line item Page layout and text inside images as an item separate from the translation fee.
- Use of subcontractors The chain of liability and the passing on of confidentiality in work carried out with freelancers.
- Volume tiers The tiered structure tied to the volume of work, and how the tier is calculated.