Four-eyes principle, acceptance criteria, error classification, measurable quality.
Quality
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Last updated: 1 September 2026
Quality
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Quality
Four-eyes principle, acceptance criteria, error classification, measurable quality.
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Pages in this section
- Acceptance and rejection decision How the measurement result becomes a decision and what follows: acceptance, conditional acceptance and rework routes.
- Acceptance threshold The limit at which a job is considered acceptable, and how the threshold is set.
- Addition error Information that is not in the source finding its way into the target text, and its forms.
- Client satisfaction measurement Measuring perceived quality, and the difference between it and technical measurement.
- Competence criteria Defining the qualifications the translator and the reviewer are expected to have.
- Consistency error The same element occurring in different forms within the text, and how this is measured.
- Corrective action The system of measures that addresses the root cause of a finding and prevents recurrence.
- Cost of quality Comparing the costs of prevention, appraisal and failure in translation quality.
- Critical error Findings that make the document unusable, and why even a single instance exceeds the threshold.
- Error density Relating the number of findings to the volume, and how this makes comparison possible.
- Error severity Grading findings by their consequences, and why severity is independent of error type.
- Error typology Sorting translation errors into types, and what this classification is good for.
- Evaluator consistency Different people evaluating the same text differently, and how the difference is narrowed.
- Formatting error The place in measurement of findings that concern tags, layout and page structure.
- Grammar error Breaches of the structural rules of the target language, and source-language interference.
- Human evaluation The expert decision that begins where the number ends, and how it is put on record.
- Internal audit Testing within the organisation whether the written arrangements are really applied.
- Limits of measurement What numerical quality measurement cannot show, and the ways it is misused.
- Major error Findings that distort the meaning but do not invalidate the document entirely.
- Meaning error The content of the source text carried over wrongly, and why it counts as the most severe finding.
- Minor error Findings that do not affect the meaning, and why low severity does not mean low priority.
- Omission An element present in the source that never reaches the target text, and how it is detected.
- Preventive approach Foreseeing errors that have not yet arisen, taking measures, and the risk-based view.
- Quality assurance Building the arrangement that prevents errors from arising instead of finding them afterwards.
- Quality culture Beyond the rules: building a working environment that makes errors visible.
- Quality manual Putting the quality arrangements in writing and keeping the document alive.
- Quality on the client side The part of translation quality that depends on preparation on the client side.
- Quality standards What industry standards define and what they give no assurance of.
- Sample size Deciding how much text to examine, and the error a small sample produces.
- Sampling audit Examining part of the text in large jobs, and the conditions the method depends on.
- Scoring system Turning findings into a number and how to read the score: severity weights, thresholds and what the score does not say.
- Spelling and punctuation The severity and the visibility of spelling and punctuation findings.
- Style mismatch The tone of the text not fitting the target reader and the corporate voice; how this finding is defined and weighted.
- Terminology error Failure to follow the approved rendering, and the wrong choice of a subject-field term.
- Using measurement data Turning accumulated finding data into decisions and prevention: reading trends and cutting recurring errors at source.