This page contains the contact details and the company details. It also sets out which information, on which subject, speeds up the process when it is passed on.
Company details
Trade name: Hacettepe Tercüme Ltd. Şti. MERSIS number: 0454051565600012. Address: İhlamur Caddesi 9/8, Kızılay, Ankara. Chamber with which it is registered: Ankara Chamber of Commerce (Ankara Ticaret Odası).
Contact
Telephone: 0850 255 5 444. Email: info@tercu.me. Written communication is preferred so that the request goes on record.
When requesting a quote
The file, the delivery date, where the document will be used and the contact person on your side. These four pieces of information answer at the outset a substantial part of the questions that would be asked during the job.
Before sending a file
The confidentiality undertaking can be signed before the job starts. For documents containing special category personal data, the channel and the access arrangements are discussed separately.
Which files can be sent
Files in an editable format are processed fastest. For scanned documents, legibility is checked in advance; illegible sections require additional preparation.
Response time
The file has to be seen for a quote; a figure given without seeing the file rests on an assumption and has to be corrected afterwards.
Personal matters
If you want to have your own document translated in order to submit it to an organisation, that is handled through our sister site translation.tr.
Feedback
You can send your comments on a delivered job through the same channel. When the location of the finding and the expected rendering are written down, the correction is completed in a single round.
Suggestions and complaints
Complaints about the service go on record and are answered when they are submitted in writing. Recurring findings are treated as process findings.
Your personal data
The information you share during contact is processed solely for the purpose of meeting your request. The details are on the privacy policy page.
Operator
This site is operated on behalf of mots Tercüme by Hacettepe Tercüme Ltd. Şti.
Working arrangements
When requests are received through a single channel, both volume and priority become visible. Designating a single contact person on your organisation's side as well noticeably shortens the rounds of questions.
Framework agreement
If regular work is envisaged, a framework agreement reduces the administrative burden and removes the need to obtain a new quote for every job. The scope, the review layers and the payment terms are written once, and later jobs run within this framework.
Which information is needed at which stage
At the quote stage the file and the date are sufficient; when the job starts, the place of use, the terminology list and the contact person's details are also requested. When this order is known, unnecessary information is not collected in the first exchange.
If you do not receive a reply
If you have not received a reply to a written request within a reasonable time, confirming by telephone is the quickest route. Communication glitches are normal and apply to both sides in the same way.
Takeaway
What saves the most time in communication is not a detailed explanation but passing on four basic pieces of information at the outset. When the file, the date, the place of use and the contact person are written down, both the quote and the schedule are built realistically.