A delivery time is not just a date: when it is not written from what moment that date starts to be counted, what stops the clock and which steps it covers, the commitment remains open to argument. The same turnaround given for the same job can mean different things in two different contracts.
Definition of the commitment
The delivery time commitment shows on what date the job will be delivered. The date is binding. The definition is clear.
When the count starts
The moment from which the time runs is written down. The order confirmation is usually the starting point. The moment is fixed.
Missing documents
If the source file is incomplete, time does not run. The situation is notified at once. The schedule is protected.
Unanswered queries
A pending query halts the job and suspends the time. The rule is written down. Responsibility becomes clear.
Calculating the suspension
The time stopped is recorded and added to the delivery date. The calculation is made transparently. The record is shared.
Definition of a working day
It is stated whether the period is in working days or calendar days. The difference is marked. The definition is written down.
Public holidays
Whether holidays are included in the count is written down. Long holiday periods have a particular effect. A rule is set.
Daily cut-off time
It may be stated that an order arriving after a certain hour starts the next day. The hour is written down. Expectations are aligned.
The quality steps are included
The committed turnaround includes revision and proofreading. Steps are not added afterwards. The calculation is made at the outset.
It rests on capacity
The turnaround is calculated from measured daily capacity. The estimate is not left to intuition. Data is used.
The effect of a change in volume
If the volume grows, the turnaround is recalculated. The old date is deemed invalid. The record is updated.
Interim delivery arrangement
For long jobs, delivery in sections may be agreed. The dates are written separately. Tracking becomes easier.
Definition of the moment of delivery
The moment at which the file is deemed delivered is written down. The basis is either sending or receipt. The distinction is kept.
Delivery channel
The channel through which delivery will be made is stated. Channel problems do not count against the time. An alternative is defined.
Early delivery
If the job is finished early, it is delivered early. It is not held back. The practice is open.
Notice of delay
A risk of delay is notified the moment it arises. Giving notice on the last day leaves no options. The period is written down.
The effect of force majeure
Extraordinary circumstances are regulated separately. The scope is defined in the relevant article. The link is made.
Measuring the commitment
The on-time delivery rate is calculated periodically. The indicator is entered in the table. The trend is monitored.
The value of a realistic commitment
Saying yes to a turnaround that cannot be kept wins business in the short term, but on the delivery day it upsets both the client's plan and the relationship; a realistic date is always preferable to a promise that runs late. The commitment is given on the basis of measurement. The approach is honest.
Limits of legal information
What is described here is for information purposes and does not replace a legal opinion. The text is passed through the legal department before it is signed. The limit is stated.